Shipping & Returns
Draft, pending legal review. This policy is being finalized and may change.
Where we ship
We ship within the United States only, including to PO boxes.
Processing
Orders ship within 1–2 business days after payment is confirmed. Orders leave our facility monday through Friday. A tracking number is emailed when your order ships.
Packaging
Products are shipped with cold packs in insulated packaging. Store products on arrival as stated on the product page.
Rates
- Flat-rate shipping: $15.99 per order.
- Orders of $300 or more ship free.
- Carrier: UPS.
- Orders of $200 or more require a signature on delivery.
Unpaid orders
Stock is held for 48 hours while we await payment. Unpaid orders then expire automatically.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery at contact@solutelabsusa.com. Include your order number and photos of the item and packaging. We will send a replacement.
Returns
Because of the nature of research materials, we do not accept returns or exchanges.
Lost packages
If tracking shows no progress, contact us and we will work with the carrier to resolve it.
Cancellations
You can cancel an unpaid order from your account. To cancel a paid order that has not shipped, contact us.
Refunds
Approved refunds are issued to the original payment method within 14 business days.