Privacy Policy
Draft, pending legal review. This policy is being finalized and may change.
This policy explains how Solute Labs (“Solute Labs”, “we”) collects and uses personal information through solutelabsusa.com.
Information we collect
- Account information: name, email, phone, organization, role or title, and shipping address.
- Attestations: the statements you confirm (age, research use, and agreement to our terms), with the date, time, and IP address of each confirmation.
- Orders: items purchased, amounts, payment method selected, shipping details, and order history.
- Messages: what you send us through our forms or by email.
- Technical information: IP address, browser type, and security logs used to protect the site.
How we use it
To review account applications, process and ship orders, communicate with you, keep required business and compliance records, prevent fraud and abuse, and secure the site.
Cookies
We use only the cookies needed for the site to work, such as keeping you logged in. We do not use advertising or tracking cookies. Our human-verification check (Cloudflare Turnstile) may process device and browser information to detect automated traffic.
Sharing
We do not sell or share personal information for advertising. We share information only with service providers that help us operate the business, such as website hosting and security (Cloudflare), email delivery, payment processing, and shipping carriers, or when required by law.
Retention
We keep account, order, and attestation records for as long as needed to operate the business and meet legal, tax, and compliance obligations.
Security
We use encrypted connections, hashed passwords, and restricted administrative access. No method of transmission or storage is perfectly secure.
Your choices and rights
You can review and update your account information at any time. You may ask us to access, correct, or delete your personal information, subject to records we must keep by law. California residents may have additional rights under California law. To make a request, email contact@solutelabsusa.com.
Age
Our site is not directed to anyone under 18.
Changes
We may update this policy. The date above shows when it last changed.
Contact
Solute Labs · contact@solutelabsusa.com · [Mailing address to be added]